Logistics Policy

GlideZ LLC is committed to providing customers with efficient and safe delivery services. The following are the logistics instructions for roller skates and related equipment (such as protective gear, roller skates, etc.).

I. Delivery Area

We support delivery to all 50 states in the United States, including the continental United States and some remote areas (such as Alaska and Hawaii, where delivery times may be longer).

II. Processing Time
Order processing time: 1–3 business days
Peak periods (holidays/promotions) may extend to 3–5 business days.

Orders will be shipped as soon as possible after processing.

III. Delivery Time

Estimated delivery times vary depending on the shipping method:

Standard Delivery: 5–10 business days
Express Delivery: 3–7 business days (if available)

Actual delivery times may vary due to weather, holidays, or logistics company availability.

IV. Shipping Costs
Extra charges may apply to remote areas.

V. Logistics Partners

We partner with several international and local logistics companies, including but not limited to:

USPS (United States Postal Service)

UPS
FedEx

The specific carrier will be automatically matched based on the order address and delivery method.

VI. Order Tracking

After shipment, you will receive an email containing a tracking number, which you can use to check your order status at any time.

VII. Delivery Issues

Please contact us immediately if any of the following situations occur:

Package tracking information not updated for an extended period

Package lost or damaged

Received incorrect goods

We will assist you in communicating with the logistics company and providing solutions.

IX. Address Information

Please ensure you fill in complete and accurate shipping information (including house number, zip code, and contact information) to avoid delivery failures or delays.

X. Receipt and Responsibility

Please inspect the package upon receipt. If you find obvious damage, we recommend taking photos and contacting customer service.